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Privacy Policy


This Privacy Policy describes our policies and procedures regarding the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.


We use your personal data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.


N / A.


Words from which the initial letter is capitalized have defined meanings in the following definitions below, regardless of whether they appear in singular or plural.

For the purposes of this Privacy Policy:

  • You means the individual (holder) accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (known as “The Company”, “We”, “We” or “Ours” in this Agreement) refers to FADEL TRANSPORTES E LOGISTICA LTDA, Av. Virgínio Montezzo Filho, 1934 Bairro Nova Tatuí, Tatuí, SP, CEP 18278- 440, Brazil.
  • Counts means a unique account created for you to access our Service or parts of our Service.
  • The site refers to FADEL, accessible from https://fadeltransportes.com.br/
  • Service refers to the Site.
  • Country refers to: Brazil
  • Service provider means any natural or legal person who processes data on behalf of the Company. Refers to third party companies or persons employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service or assist the Company in analyzing how the Service is used.
  • The Third Party Social Media Service refers to any website or any social networking site through which a User may log in or create an account to use the Service.
  • Personal data is any information that relates to an identified or identifiable individual.
  • Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
  • Device means any device that can access the Service, such as a computer, mobile phone or digital tablet.
  • Usage Data refers to automatically collected data generated by the use of the Service or by the Service infrastructure itself (for example, the duration of a page visit).


This Procedure is intended to ensure that when you use the Service and tell you about your data, privacy rights are guaranteed in a way that the law protects you.
If you have any questions about this Privacy Policy, you can contact us at dpo.lgpd@fadeltransportes.com.br.


6.1 Collecting and Using Your Personal Data

6.1.1. Types of Collected Data:

Personal data

While you are using Our Services, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • Name and surname
  • Phone number
  • Address, State, Zip Code, City
  • Curriculum Vitae Data
  • vehicle data
  • Usage data

Usage data

Usage data is automatically collected when using the Service.

Usage data may include information such as your device's Internet Protocol address (eg IP address), browser type, browser version, which pages of our Service you visit, the time and date of your visit , time spent on these pages, unique device identifiers, and other diagnostic data.

When you access the Service from or through a mobile device, we may automatically collect information, including but not limited to the type of mobile device you use, your unique mobile device ID, your mobile device's IP address, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service on or through a mobile device.

6.1.2. Tracking Technologies and Cookies

Cookies make our website an easier and better place for you to browse. We use Cookies and similar tracking technologies to track activity on our Service and store certain information. The tracking technologies used are beacons, markers and codes to collect and track information to improve the quality of our services.

You can instruct your browser to refuse all Cookies or indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. You can configure which cookies we will use in setting cookies.

We use both Session and Persistent cookies for the following purposes:

Necessary/essential cookies

  • Type: Session Cookies
  • Managed by: Us
  • Purpose: These Cookies are essential to provide you with services available through the Site and to allow you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services you have requested cannot be provided, and we only use these Cookies to provide you with those services.

Notice of Cookies

  • Type: persistent cookies
  • Managed by: Us
  • Purpose: These Cookies identify whether users have accepted the use of cookies on the Site.

Functionality cookies

  •  Type: persistent cookies
  • Managed by: Us
  • Purpose: These Cookies allow you to remember the choices you make when using the Site, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to prevent You from having to re-enter your preferences every time You use the Site.

Analytics Cookies

  • Type: persistent cookies
  • Managed by: Us
  • Purpose: These Cookies collect information about your use of the Site and allow us to improve its operation or collect data about your interests on the Site.

Advertising Cookies

  • Type: persistent cookies
  • Managed by: Us
  • Purpose: These cookies are used to deliver content that is most relevant to You. They are also used to target advertising content or limit the number of times you view an ad, as well as to help assess the effectiveness of advertising campaigns. They may store information about whether or not there has been a previous visit to our websites and this information is shared with third parties, including advertising companies and our agencies. These cookies may also be linked to website features provided by third parties.

You can choose to remove or disable cookies in your browser settings. To do this, consult your browser's configuration documentation, as the steps typically vary by browser. For more information, see this article https://www.aboutcookies.org/ (in English) or this article https://pt.wikihow.com/Desabilitar-os- Cookies (in Portuguese) which shows how to disable cookies. An important note is that if you choose this route, it may negatively affect your ability to use our services effectively. Allowing the use of cookies guarantees a more stable experience when using our website.

6.1.3. Use of your personal data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor usage of our Service.
  • To manage your account: manage your registration as a user of the Service. The Personal Data provided may give you access to different features of the Service that are made available to You as a registered user.
  • For the realization of a contract: the development, compliance and fulfillment of the contract to purchase the products, items or services you have purchased or any other contract with us through the Service.
  • To contact you: Contact you by email, phone calls, SMS or other equivalent forms of electronic communication, such as push notifications from a mobile app about updates or informational communications related to contracted features, products or services, including security updates when necessary for their implementation.
  • To provide news, special offers and general information about other goods, services and events we offer that are similar to what you have already purchased or asked for, unless you have chosen not to receive such information.
  • To manage your orders: To fulfill and manage your orders for us.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with service providers to monitor and analyze usage of our Service, to contact You.
  • For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations for, any merger, sale of Company assets, financing or acquisition of all or a portion of our business to another company.
  • With Business Partners: We may share your information with our business partners to offer You certain products, services or promotions.
  • With Other Users: When you share personal information or otherwise interact in public areas with other users, that information can be viewed by all users and can be publicly distributed. If you interact with other users or register through a Third Party Social Media Service, your contacts on the Third Party Social Media Service may see your name, profile, photos and description of your activity. Likewise, other users will be able to view descriptions of your activity, communicate with You and view your profile.

6.1.4. Retention of your personal data

The Company will keep your personal data only for the time necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to fulfill our legal obligations (for example, if we are

required to retain your data to comply with applicable laws and regulations), resolve disputes, and enforce our legal agreements and policies.

The Company will also maintain Usage Data for internal review purposes. Usage Data is generally retained for a shorter period of time, unless such data is used to strengthen security or to improve the functionality of Our Service, or if we are legally obligated to retain such data for a longer period of time.

6.1.5. Transfer of your personal data

Your information, including Personal Data, is processed at the Company's operating offices and at any other locations where the parties involved in processing are located. This means that this information may be transferred — and maintained — on computers located outside of Your state, country or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy, followed by the submission of such information, represents your agreement to this transfer.

The Company will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

6.1.6. Disclosure of your personal data Business transactions

If the Company is involved in a merger, acquisition or sale of assets, Your Personal Data may be transferred. We will notify you before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

law enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests from public authorities (eg, a court or a government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Fulfill a legal obligation
  • Protect and defend the Company's rights or assets
  • Prevent or investigate possible irregularities related to the Service
  • Protect the personal safety of Service Users or the public
  • Protect against legal liability

6.1.7. Security of your personal data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.


Service providers have access to Your Personal Data only to perform their tasks on your behalf and are obligated not to disclose or use it for any other purpose.

6.2.1 Email Marketing

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may choose not to receive any, or all, of these communications from Us by clicking on the unsubscribe link or instructions provided in any email we send or by contacting us.

We may use email marketing service providers to manage and send email to you.


Our Service does not address children under 13 years of age. We do not report personally identifiable information about anyone under 13 years of age. If You are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we collect Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.


We try not to collect sensitive data. In the few cases where we do collect such data, we will do so in accordance with the requirements of data privacy laws and/or ask for your consent.

The term “sensitive data” refers to various categories of personal data identified by the General Data Privacy Law (LGPD) defined as “personal data about origin

racial or ethnic, religious conviction, political opinion, membership in a union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person”.


Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party's website. We call attention to the use of information provided.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.


In the event that we do not obtain your personal information directly from you, we may seek it from the following sources: publicly available data (records or on the internet), Our employees, third party contractors, employees of our third party contractors, public authorities, public websites and social media , former employees, educational institutions, suppliers and service providers (including third-party data providers).


You are entitled (under the circumstances and under the conditions, and subject to exceptions, established by the LGPD) to:

  • Request access to your personal data processed by Us: this right allows you to know if we keep your personal data and, if so, to obtain information about this data and copy it.
  • Request correction of your personal data: This right allows you to request correction of your personal data if it is inaccurate or incomplete.
  • Oppose the processing of your personal data: this right allows you to ask Us to stop processing your personal data.
  • Request removal of your personal data: This right allows you to request the removal of your personal data, including when such personal data is no longer needed for its intended purpose.
  • Requesting restriction on the processing of your personal data: this right allows you to ask Us to process your personal data only under certain circumstances, including with your consent.
  • Request the portability of your personal data: this right allows you to receive a copy (in a structured, commonly used and machine-readable format) of the personal data you have provided to Us, or to request Us to transmit such personal data to another data controller .

Since the processing of your personal data is based on legal assumptions, you have the right to revoke your consent at any time by contacting the data protection officer at dpo.lgpd@fadeltransportes.com.br. Please note that this will not affect Our right to have processed personal data obtained prior to the withdrawal of your consent, or Our right to proceed with parts of the processing supported by other legal grounds.

If, despite our commitment and efforts to protect your data, you believe that your data protection rights have been violated, we encourage people to contact Us first to seek to resolve any complaint.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will inform you by email and/or a prominent notice on Our Service, before the change takes effect and will update the “Last Updated” date at the top of this Privacy Policy.

We advise You to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when posted on this page.


If you have any questions about this Privacy Policy, you can contact us at dpo.lgpd@fadeltransportes.com.br


Information Security Steering Committee


ADM / Finance Director


Information Security Steering Committee